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FAQ
General Usage Enquiries
Q. Is it possible to allocate capacity for each user?
※ Log in to administrator account → Manage team members → Select user → click the quota update icon → specify the capacity to allocate → apply.
Q. Can I retrieve an older version of the file before it was updated?
You can restore or download the previous file through the file versioning function.
※ Select a file → Click the clock icon on the right side of the screen → Click the return arrow after confirming the file to restore.
Q. I want to use the PC client without taking up the capacity of my hard disk.
If you proceed with one-way synchronisation, you can still synchronise without taking up PC hard disk storage space.
※ Right-click the Cloudike icon on the taskbar → Settings → General Settings tab → Check the Enable One-way Sync checkbox → Apply changes.
Q. I want to cancel my service.
Please email or call customer support.
E-mail: support_global@cloudike.io
Plans & Payments Enquiries
Q. What do the unlimited file size transfers on the plan mean?
In the case of the Basic plan, uploading files allocation is up to 2GB only. However, files can be uploaded separately for above 2GB.
If you use a plan other than Basic plan, you can upload and download without limits regardless of the file size.
Q. What if the upload/download traffic has exceeded?
When the upload/download traffic is exceeded, a separate fee of $0.50 per 1GB is charged. However, the service will not be interrupted.