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FAQ

General Usage Enquiries

※ Log in to administrator account → Manage team members → Select user → click the quota update icon → specify the capacity to allocate → apply.

You can restore or download the previous file through the file versioning function.

※ Select a file → Click the clock icon on the right side of the screen → Click the return arrow after confirming the file to restore.

If you proceed with one-way synchronisation, you can still synchronise without taking up PC hard disk storage space.

※ Right-click the Cloudike icon on the taskbar → Settings → General Settings tab → Check the Enable One-way Sync checkbox → Apply changes.

Please email or call customer support.
E-mail: support_global@cloudike.io

Plans & Payments Enquiries

In the case of the Basic plan, uploading files allocation is up to 2GB only. However, files can be uploaded separately for above 2GB.

If you use a plan other than Basic plan, you can upload and download without limits regardless of the file size.

When the upload/download traffic is exceeded, a separate fee of $0.50 per 1GB is charged. However, the service will not be interrupted.